Overview of Purpose
The purpose of this guide is to make library assistants
In this way the library assistants at the circulation desk will be enhancing what is frequently the first contact point for patrons.
This contact point at the circulation desk will be called something like Information but reference librarians will still be available via various venues to answer the more challenging, upper tiered questions.
Library assistants can hand off the question with a
as will be explained at the corresponding tabs below, Hand off to Reference: When & How.
To that end, as the tabs on the left show, this guide will address the various parts of training:
1. Define/explain Tiered Reference generally and then apply it to the LCCC setting
2. Provide background information with a link to the Library Toolkit, which library assistants will complete as a first step in training.
3. Explain the principles and need for the reference interview.
4. Explain how to find a known item (book, etc.) in the LCCC catalog.
5. Explain how to use OneSearch (the Library's version of a Google search, but for Library assets) to find items on a topic in order to prepare for similar questions at the circulation/information desk.
6. Explain the many "treasures and tools" contained at Ask the Library/FAQ Link. These will greatly aid and easily enhance the first contact of the student/user.
7. Learn how to record your interaction/transaction with the patron in the tool called LibAnswers.
8. Learn some of the ins and outs of working in LibChat.
9. See some of the language/scripts frequently used in tiered reference for the hand off to the Librarian and learn the steps (found in LibAnswers & LibChat) to hand off to ref staff those questions to which you do not know the answer.
10. Chat Transcripts as Learning Aids This tab describes how to access previous LibChats to see how others have handled a LibChat..
Each tab will eventually also have a box with a Word document containing exercises/questions related to that section to allow for practice and develop skills..
A training session, building on the Library Toolkit, will take place on Friday, 4 September 2020 in LC 209 from 9:30-12:30 pm.